Terms & Conditions

Effective Date: October 13, 2025

1. Introduction

These Terms & Conditions (“Terms”) constitute a legally binding agreement between Luminova Premium Car Care (“we,” “our,” or “us”) and you (“User,” “you,” or “your”) regarding your use of our website (“Website”) and purchase of our products or services.
By accessing, browsing, or using the Website, you agree to be bound by these Terms. If you do not agree, please refrain from using the Website.

2. Eligibility

Use of this Website is intended for individuals who are at least eighteen (18) years old and legally capable of entering binding contracts under UAE law.
While our operations primarily serve the United Arab Emirates, international users may access the Website provided they comply with local laws.
We reserve the right to restrict access to any region or jurisdiction at our discretion.

3. Account Registration and Security

To complete purchases or access certain features, you may be required to create an account. You agree to:

Provide accurate, current, and complete information;
Keep your login credentials secure; and
Notify us immediately of any unauthorized access or use.

You are solely responsible for activities under your account. We reserve the right to suspend or terminate accounts for fraudulent or suspicious activity.

4. Orders and Payment

All orders placed through the Website are subject to acceptance and availability. By submitting an order, you authorize us to charge the total amount via approved payment methods such as Apple Pay, Google Pay, or Tap Payments.

Pricing & Taxes: Prices are listed in UAE Dirhams (AED) and inclusive of applicable VAT unless otherwise stated.
Payment Authorization: All payments are securely processed; we do not store card details.
Pricing Errors: In the event of typographical or system pricing errors, we reserve the right to correct such errors and cancel affected orders with notice.
Order Cancellation: We may refuse or cancel any order suspected of fraud, unauthorized payment, or policy violation.

5. Shipping, Delivery, and Title

Shipping terms and costs are defined in our Shipping Policy, incorporated herein by reference.

Title and risk of loss pass to you upon delivery and receipt of payment in full.
Delivery timelines are estimates and may vary based on courier performance or customs clearance.
We are not liable for delays caused by third-party logistics providers, incorrect addresses, or events beyond our control.
You must inspect your order upon receipt and report any defects, damage, or shortages within the specified timeframe.

6. Returns, Refunds, and Cancellations

Our Returns & Refund Policy governs all return and refund requests.

Returns are accepted only for eligible, unused, and unopened products within the period specified in that policy.
Non-returnable items include used products, opened chemical containers, or hygiene-sensitive goods.
Cancellations are accepted only before order processing or shipment.
Refunds (where applicable) will be processed through the original payment method.

7. Intellectual Property Rights

All content, materials, text, images, designs, trademarks, and logos on this Website are the property of Luminova Premium Car Care or its licensors.
You may not copy, modify, distribute, or use any content for commercial purposes without prior written consent.
Unauthorized use may result in civil or criminal liability under UAE law.

8. User Conduct and Prohibited Activities

You agree to use the Website responsibly and refrain from:

Engaging in unlawful, harmful, or fraudulent activities;
Attempting unauthorized access to our systems or other users’ data;
Uploading viruses, malicious code, or harmful content;
Interfering with the Website’s functionality or security;
Misrepresenting your identity or affiliation with Luminova.

We reserve the right to suspend or block access for violations of these Terms.

9. Limitation of Liability

To the fullest extent permitted by UAE law:

Luminova Premium Car Care shall not be liable for any indirect, consequential, incidental, or punitive damages, including loss of profits or data, arising from your use of the Website or products.
All products are provided “as-is” without implied warranties of merchantability or fitness for a particular purpose.
Our total liability for any claim shall not exceed the total amount paid by you for the product or service in question.

10. Force Majeure

We are not responsible for delays or failures resulting from circumstances beyond our reasonable control, including but not limited to:
natural disasters, pandemics, wars, cyberattacks, supplier shortages, technical malfunctions, or government actions.
In such cases, obligations will be suspended for the duration of the event.

11. Dispute Resolution and Governing Law

In case of disputes:

Both parties agree to attempt amicable resolution within 30 days of written notice.
If unresolved, disputes shall be exclusively submitted to the courts of Abu Dhabi, United Arab Emirates.
These Terms are governed and interpreted in accordance with UAE laws.

12. Entire Agreement and Amendments

These Terms, together with our Privacy Policy, Shipping Policy, and Returns & Refund Policy, constitute the entire agreement between you and Luminova Premium Car Care.
We may update or modify these Terms at any time. Updates will be effective upon posting on the Website, and where required, we may notify users by email or website notice. Continued use of the Website signifies your acceptance of such changes.

13. Privacy and Data Protection

Your personal data is processed in accordance with our Privacy Policy, which forms an integral part of these Terms. By using this Website, you acknowledge and consent to such data practices.

14. Severability and Waiver

If any provision of these Terms is found invalid or unenforceable by a court, the remaining provisions shall remain in full force and effect.
Failure to enforce any right or provision shall not constitute a waiver of such right or any other provision under these Terms.

15. Contact Information

For any inquiries, feedback, or legal notices related to these Terms, please contact us:
📧 info@luminovastore.com
📞 +971-585-711-635