Returns & Refund Policy
Effective Date: October 1, 2025
At Luminova Premium Car Care, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not fully satisfied, this policy explains your rights regarding returns, exchanges, and refunds.
1. Return Eligibility
You may request a return if the following conditions are met:
- The request is made within 3 days of receiving your order.
- The item is unused, unopened, and in its original packaging.
- Proof of purchase (invoice or receipt) is provided.
- The product received is defective, damaged, or incorrect.
2. Non-Returnable Items
For safety and hygiene reasons, certain products cannot be returned, including:
- Opened or used car care and detailing products (e.g., cleaners, polishes, sealants).
- Consumables and chemical-based items.
- Customized, special-order, or promotional items marked as βFinal Sale.β
3. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection.
- If approved, refunds will be issued to the original payment method within 14 business days.
- Shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong or defective product).
4. Exchanges
We will gladly exchange items if they arrive defective, damaged, or incorrect. Exchange requests must meet the same eligibility criteria outlined above.
5. Return Procedure
To initiate a return or exchange:
- Contact our customer support team at info@luminovastore.com with your order number and details.
- Our team will provide instructions for returning the product.
- We recommend using a trackable courier service for returns. Luminova Premium Car Care is not responsible for lost or undelivered return shipments.
6. Policy Updates
We reserve the right to update or modify this Returns & Refund Policy at any time. The latest version will always be available on our Website.
7. Contact Us
If you have questions about returns, refunds, or exchanges, please contact us:
π§ Email: info@luminovastore.com
π Tel: +971-585-711-635
π Address: Al Kawakib 4 Street, Al Noud, Al Ain, Abu Dhabi, United Arab Emirates