FREE SHIPPING - ON ALL ORDERS AED 250+
FAQ Help Center
Welcome to the Luminova Premium Car Care FAQ page. Here, you’ll find answers to the most common questions about our products, shipping, returns, warranties, and promotions.
Our goal is to make your shopping experience as smooth and transparent as possible. If you don’t see your question listed, our customer support team is always ready to assist you.
Warranty Program
At Luminova Premium Car Care, we stand behind the quality of our products. Our warranty covers manufacturing defects or product faults that occur under normal use and application. It does not cover damage caused by misuse, improper storage, or normal wear and tear.
If you believe your item is defective upon arrival, please contact us within 3 days of receipt so we can inspect and resolve the issue promptly.
To file a warranty or defect claim:
Once approved, we’ll guide you through replacement, exchange, or refund options according to our Return & Refund Policy.
Email us at info@luminovastore.com with your order number, proof of purchase, and photos or videos showing the issue.
Our support team will review your claim and may request additional details if needed.
We currently provide domestic delivery within the UAE only.
Flat Rate Shipping of AED 25 for orders below AED 250.
All orders are shipped via trusted UAE-based courier partners with delivery typically within 2–3 business days (Monday–Saturday).
Tracking details are shared by email once your order ships.
Free Standard Shipping for orders of AED 250 and above.
You may request a return within 3 days of receiving your order, provided that:
- The product is unused, unopened, and in original packaging, and
- You have proof of purchase.
Returns are not accepted for opened or used items, chemical consumables, or sale/customized products.
Refunds are processed within 14 business days to the original payment method once the returned item is received and approved.
No. Free shipping applies only to initial deliveries of orders worth AED 250 or more.
Return shipping costs are the responsibility of the customer, unless the return is due to our error — such as a damaged, incorrect, or defective item — in which case we will cover the cost.
We’re currently preparing our Luminova Digital Gift Cards, which will soon be available directly through our website.
Once launched, you’ll be able to:
- Select a gift card value,
- Personalize your message, and
- Instantly send it via email to your recipient.
Stay tuned by subscribing to our newsletter or following our social media channels for the official launch update.
At Luminova Premium Car Care, we occasionally offer coupon codes and promotional discounts to provide our customers with added value.
To ensure fairness and transparency, please note the following terms:
- Validity: Each coupon code has a specific validity period and may apply to selected products or collections only.
- One per order: Only one coupon code can be used per order unless explicitly stated otherwise.
- Non-transferable: Coupon codes are non-transferable, non-exchangeable, and cannot be redeemed for cash.
- Exclusions: Certain items — such as sale products, bundles, or limited-edition items — may be excluded from coupon promotions.
- Expired codes: Once expired, a coupon code cannot be reactivated or applied retroactively to past orders.
- Refunds & Exchanges: If you return or exchange an item purchased with a coupon code, the discount value will not be refunded, and the replacement order will reflect the current product price unless the promotion is still valid.
To stay updated on the latest offers and discount codes, subscribe to our newsletter or follow us on Instagram and Facebook for real-time announcements.
Can’t find an answer? ask us
Returns & Exchanges
es, you can return or exchange your order within 3 days of delivery, provided that the product is:
- Unused, unopened, and in its original packaging, and
- Accompanied by valid proof of purchase (invoice or order confirmation).
Please note that used products, chemical consumables, and sale or promotional items are not eligible for return or exchange.
Our return process is simple and transparent:
- Contact us at info@luminovastore.com with your order number and reason for return.
- If approved, you’ll receive a Return Authorization Number (RAN) to include on your package.
- Ship the product back to us using a trackable courier service.
- Once received and inspected, your refund or exchange will be processed within 14 business days.
Shipping costs for returns are covered by the customer unless the product is defective, damaged, or incorrect.
es! We occasionally offer exclusive discounts and seasonal sales on selected Luminova products.
To stay updated on upcoming offers, subscribe to our newsletter or follow us on Instagram and Facebook for announcements and promo codes.
Currently, Luminova Premium Car Care products are sold only within the United Arab Emirates through our official online store and selected local distribution partners.
If you’re located outside the UAE and interested in our products, please contact us at info@luminovastore.com — our team will gladly assist or provide updates on future international availability.
If your original purchase was made using a discount code or promotional offer, the same discount will apply only if the exchange involves the same product or if the promotion is still active at the time of exchange.
If the promotion has expired, the exchange will be processed at the current product price.
No worries — our team is happy to help!
If you couldn’t find the answer here, please contact us directly at:
📧 info@luminovastore.com
📞 +971-585-711-635
At Luminova Premium Car Care, we stand behind the quality of our products. Our warranty covers manufacturing defects or product faults that occur under normal use and application. It does not cover damage caused by misuse, improper storage, or normal wear and tear.
If you believe your item is defective upon arrival, please contact us within 3 days of receipt so we can inspect and resolve the issue promptly.
To file a warranty or defect claim:
Once approved, we’ll guide you through replacement, exchange, or refund options according to our Return & Refund Policy.
Email us at info@luminovastore.com with your order number, proof of purchase, and photos or videos showing the issue.
Our support team will review your claim and may request additional details if needed.
We currently provide domestic delivery within the UAE only.
Flat Rate Shipping of AED 25 for orders below AED 250.
All orders are shipped via trusted UAE-based courier partners with delivery typically within 2–3 business days (Monday–Saturday).
Tracking details are shared by email once your order ships.
Free Standard Shipping for orders of AED 250 and above.
You may request a return within 3 days of receiving your order, provided that:
- The product is unused, unopened, and in original packaging, and
- You have proof of purchase.
Returns are not accepted for opened or used items, chemical consumables, or sale/customized products.
Refunds are processed within 14 business days to the original payment method once the returned item is received and approved.
No. Free shipping applies only to initial deliveries of orders worth AED 250 or more.
Return shipping costs are the responsibility of the customer, unless the return is due to our error — such as a damaged, incorrect, or defective item — in which case we will cover the cost.
We’re currently preparing our Luminova Digital Gift Cards, which will soon be available directly through our website.
Once launched, you’ll be able to:
- Select a gift card value,
- Personalize your message, and
- Instantly send it via email to your recipient.
Stay tuned by subscribing to our newsletter or following our social media channels for the official launch update.
At Luminova Premium Car Care, we occasionally offer coupon codes and promotional discounts to provide our customers with added value.
To ensure fairness and transparency, please note the following terms:
- Validity: Each coupon code has a specific validity period and may apply to selected products or collections only.
- One per order: Only one coupon code can be used per order unless explicitly stated otherwise.
- Non-transferable: Coupon codes are non-transferable, non-exchangeable, and cannot be redeemed for cash.
- Exclusions: Certain items — such as sale products, bundles, or limited-edition items — may be excluded from coupon promotions.
- Expired codes: Once expired, a coupon code cannot be reactivated or applied retroactively to past orders.
- Refunds & Exchanges: If you return or exchange an item purchased with a coupon code, the discount value will not be refunded, and the replacement order will reflect the current product price unless the promotion is still valid.
To stay updated on the latest offers and discount codes, subscribe to our newsletter or follow us on Instagram and Facebook for real-time announcements.
Shipping & Recent Orders
All Luminova Premium Car Care orders are shipped through trusted UAE-based courier partners.
We work with reputable logistics companies to ensure your package is delivered safely, efficiently, and on time.
Once your order is shipped, you’ll receive an email confirmation with your tracking number and courier details.
If you see “USPS” mentioned on a tracking update, it may be due to third-party international tracking systems automatically labeling the status.
Since we only ship within the UAE, all deliveries are handled locally through UAE-based courier partners.
If your tracking status seems unclear, please contact our support team at info@luminovastore.com, and we’ll verify your shipment status directly with the courier.
Delivery times within the UAE typically range from 2–3 business days after your order has been processed.
Orders placed before 2:00 PM (Monday–Saturday) are usually shipped the same day, while those placed later are shipped on the next business day.
Please note that delivery times may vary slightly during peak seasons or public holidays.
For Luminova Premium Car Care, business days are Monday through Saturday, excluding UAE public holidays.
Orders received on Sundays or public holidays are processed on the next working day.
Once your order is processed and shipped, you’ll receive a shipping confirmation email containing your tracking number and courier details.
You can use this tracking link to monitor your shipment’s progress until it reaches your doorstep.
Tracking updates may take up to 24 hours to appear after your order has been dispatched.
Occasionally, delays occur due to:
- Courier system updates,
- High shipment volumes, or
- Temporary technical issues.
If your tracking number remains unchanged for more than 48 hours, please contact us at info@luminovastore.com, and we’ll assist in checking the latest status with our delivery partner.
