Terms & Conditions

1. Introduction

Welcome to Torch General Trading L.L.C (“Company”, “we”, “our”, “us”)!
These Terms of Service (“Terms”, “Terms of Service”) govern your use of our website located at luminovastore.com (collectively, the “Service”) operated by Torch General Trading L.L.C.
Our Privacy Policy also governs your use of the Service and explains how we collect, safeguard, and disclose information resulting from your use of our web pages.
Your agreement with us includes these Terms and our Privacy Policy (collectively, the “Agreements”). You acknowledge that you have read and understood the Agreements, and agree to be bound by them.
If you do not agree with (or cannot comply with) the Agreements, you may not use the Service. Please let us know by emailing info@luminovastore.com so we can try to find a solution. These Terms apply to all visitors, users, and others who wish to access or use the Service.

2. Communications

By using our Service, you agree to receive newsletters, marketing, promotional materials, and other information we may send. You may opt out of receiving any or all of these communications by following the unsubscribe link or by emailing info@luminovastore.com.

3. Purchases

If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to provide certain information relevant to your Purchase, including but not limited to your credit or debit card number, expiration date, billing address, and shipping information.
You represent and warrant that: (i) you have the legal right to use any card or payment method in connection with any Purchase; and (ii) the information you provide is true, correct, and complete.
We may use third-party services to facilitate payment and completion of Purchases. By submitting your information, you grant us permission to share it with these third parties subject to our Privacy Policy.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to product or service availability, errors in product descriptions or pricing, errors in your order, or suspected fraud or unauthorized use.

4. Contests, Sweepstakes, and Promotions

Any contests, sweepstakes, or other promotions (“Promotions”) offered through the Service may be governed by separate rules. If you participate in any Promotions, please review the applicable rules and our Privacy Policy. If there is a conflict between Promotion rules and these Terms, the Promotion rules will prevail.

5. Refunds

We issue refunds for contracts within 14 business days of the original purchase date.

6. Content

Content found on or through the Service is the property of Torch General Trading L.L.C or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use such Content, either in whole or in part, for commercial or personal gain without prior written permission from us.

7. Prohibited Uses

You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service:

  • In any way that violates applicable national or international laws or regulations.
  • To exploit or harm minors by exposing them to inappropriate content.
  • To transmit unsolicited advertising or promotional materials, including “junk mail,” “chain letters,” or “spam.”
  • To impersonate the Company, an employee, another user, or any other person or entity.
  • In any way that infringes others’ rights, or is illegal, threatening, fraudulent, or harmful.
  • To engage in conduct that restricts or inhibits use or enjoyment of the Service, or that may harm or offend the Company or other users.

Additionally, you agree not to:

  • Use the Service to disable, overburden, or impair it, or interfere with others’ use.
  • Use robots, spiders, or other automated devices to access or monitor the Service without permission.
  • Use any manual process to monitor or copy Service content without prior consent.
  • Introduce viruses or harmful software.
  • Attempt unauthorized access to the Service or its servers.
  • Launch denial-of-service attacks.
  • Manipulate Company ratings.
  • Otherwise interfere with the Service’s proper functioning.

8. Analytics

We may use third-party service providers to monitor and analyze usage of our Service.

9. No Use By Minors

The Service is intended for users aged 18 and over. By accessing or using the Service, you represent and warrant that you are at least eighteen (18) years old and have the legal capacity to enter into these Agreements.

10. Accounts

When creating an account, you guarantee that you are over 18 and that all provided information is accurate, complete, and current. Inaccurate or incomplete information may result in termination of your account.
You are responsible for maintaining the confidentiality of your account and password, and for all activities that occur under your account. Notify us immediately of any security breaches or unauthorized use.
Usernames must not infringe on others’ rights or contain offensive content. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our discretion.

11. Intellectual Property

The Service and its original content (excluding user-provided content) are owned by Torch General Trading L.L.C and its licensors, protected by copyright and trademark laws. Our trademarks may not be used without prior written consent.

We respect intellectual property rights and respond to claims of copyright infringement. If you believe your copyrighted work has been infringed, please contact us at info@luminovastore.com with the subject “Copyright Infringement” and include a detailed description.
Misrepresentations or bad-faith claims may result in liability for damages, including legal costs.

13. DMCA Notice and Procedure

You may submit a DMCA notice to our Copyright Agent via email at info@luminovastore.com, including:

  • Your signature (electronic or physical) authorized to act on behalf of the copyright owner.
  • A description of the copyrighted work and its location (URL).
  • Identification of the infringing material and its location (URL).
  • Your contact information (address, telephone, email).
  • A good faith statement that the use is unauthorized.
  • A statement, under penalty of perjury, that the information is accurate and you’re authorized to act.

14. Error Reporting and Feedback

You may provide feedback or report errors to info@luminovastore.com or through third-party tools.
You grant us a perpetual, irrevocable, royalty-free right to use, modify, and commercialize any feedback.

Our Service may contain links to third-party sites not controlled by us. We are not responsible for their content, privacy policies, or practices, and do not endorse their offerings.
We advise reading the terms and privacy policies of those sites.

16. Disclaimer of Warranty

Our Service is provided “as is” and “as available” without warranties. We do not guarantee the Service will be error-free, secure, or uninterrupted. Usage is at your own risk.
We disclaim all implied warranties including merchantability and fitness for a particular purpose, to the extent permitted by law.

17. Limitation of Liability

To the extent permitted by law, we are not liable for indirect, incidental, consequential, punitive, or special damages arising out of or related to these Terms or the use of the Service.
Liability, if any, is limited to the amount paid for products or services. Some jurisdictions do not allow limitation of certain damages, so some limitations may not apply.

18. Termination

We may terminate or suspend your account and access to the Service immediately without prior notice for any breach of these Terms or other reasons.
You may terminate your account by discontinuing use of the Service.
Surviving provisions include ownership, warranty disclaimers, indemnity, and limitations of liability.

19. Governing Law

These Terms are governed by the laws of the United Arab Emirates without regard to conflict of laws.
If any provision is invalid, the remainder will continue in full effect. These Terms constitute the entire agreement regarding the Service and supersede prior agreements.

20. Changes to Service

We may amend or withdraw the Service or any materials without notice and are not liable for downtime. Access may be restricted occasionally.

21. Amendments to Terms

We may update these Terms at any time by posting on this site. It is your responsibility to review them periodically.
Continued use after changes means acceptance of the amended Terms.

22. Waiver and Severability

No waiver of any Terms provision is a continuing waiver. Invalid provisions will be limited or removed without affecting remaining Terms.

23. Acknowledgment

By using the Service, you acknowledge you have read and agree to these Terms.

For feedback, comments, or support, email: info@luminovastore.com.